Helion Market Research is one of the world's leading Mystery Shopping agencies, with a focus on Customer Experience Measurement, Sales Channel Measurement, Sales Channel Effectiveness & Business Intelligence. With a 400.000+ field force in 100+ countries worldwide we are specialized in multi-country research solutions.

A broad range of tailored & insightful research solutions have helped already hundreds of clients across different industries achieving a higher customer experience, sales and trade-marketing performance.

We use the methodology of Mystery Shopping & Auditing to measure your branded tochpoints, be it Sales, Trade-Marketing or Customer Experience focused.

We are a recognized leader in our domain, with more than 15 years of experience. Consulted by leading brands, Market Research & Consulting agencies for our experience.

Helion performs multi-country mystery shopping programs and retail audits across different industries:
- Automotive
- Technology
- Financial Services
- Consumer Goods
- Retail
- Health & Personal Care
- Fashion & Lifestyle
- Travel & Hospitality

Automotive

Consumer Goods

Retail

Helion Market Research

Thomas Schimmel

Dimitri de Geyndt

Teresa Sangiacomo

The Market Research and Analysis Team at Helion Market Research is responsible for designing and executing comprehensive research projects that leverage mystery shopping and auditing methodologies. This team analyzes customer experience, sales channel effectiveness, and trade-marketing performance to deliver actionable insights that drive client strategies across various industries. Their expertise ensures that clients achieve optimal performance and enhanced customer satisfaction through tailored research solutions.

Market Research and Analysis Team

Audit and Evaluation Team

Client Management Team

Market Research and Analysis Team

About

Team members

Other teams at Helion Market Research

Audit and Evaluation Team

Client Management Team