Dimitrios Mastoras

Dimitrios Mastoras has extensive experience in technical service operations and customer experience management, currently serving as Section Manager at OTE Group of Companies since January 2014. In this role, key responsibilities include designing and implementing team structures, enhancing interdepartmental processes, and driving improvements in customer service quality. Dimitrios has also held positions such as CX Tech Team Leader, where motivation and performance enhancements were pivotal, and Field Technician, maintaining Thessaloniki’s communications network. Experience in security management encompasses roles as Security Supervisor at Trust FS and Phoenix F.S., focusing on event security and system troubleshooting. Academic credentials include a Master of Science in Cybersecurity and multiple Cisco certifications, complemented by a Bachelor's degree in Informatics Engineering.