Kathreen Smith

Kathreen Smith is an experienced operations associate currently working at Alma since November 2022, specializing in interpreting healthcare policies and collaborating with cross-functional teams to manage eligibility checks and prior authorizations in mental health services. Previously, Kathreen served as a medication coordinator at Cerebral, where responsibilities included managing prescription refills and improving processes. With a solid background in mental health case management through roles at the Washington State Department of Social and Health Services and Catholic Charities USA, Kathreen has developed strong skills in crisis intervention and client advocacy. Experience also includes management positions in retail and direct support for individuals with disabilities, complemented by a Bachelor's degree in Political Science and Communication Studies from Winona State University and coursework in Arabic Language and Middle Eastern Studies.