Amita Loyal

Amita Loyal has a diverse work experience spanning several years. They are currently working at HT Media Ltd as the Customer Success Head - General Manager. In this role, they are responsible for building and scaling up the client success model for a wide range of customers, improving customer satisfaction and delivering proactive service. They have successfully set up a 75 member service structure and have increased CSAT by 22%. Prior to this, Amita worked at Helloverify as the National Key Account Manager and at HDFC Life as the Regional Operations Manager, Branch Operations. They also held various positions at Vodafone Mobile Services Ltd, including Senior Manager Marketing Operations, Program Manager, Manager Support Operations, Manager Service Operations, Deputy Manager-Customer Retention, Assistant Manager Call Center Operations, and Call Center Representative.

Amita Loyal earned a Bachelor's Degree in Biology/Biological Sciences, General from the University of Rajasthan, which they attended from 1997 to 2000. Prior to that, they attended Somerville School Noida, but no specific degree or field of study was provided.