Help Scout
Jessica Liu is a seasoned data and analytics professional with extensive experience in leadership roles across various tech companies. Currently serving as the Data Team Manager at Help Scout, Jessica leads a high-performing team of data analysts and senior analytics engineers to drive data-informed strategic decisions. Previous roles include Data and Analytics Engineer at Landed, where responsibilities spanned managing the analytics stack, and Sales Operations Manager, focusing on automated workflows and lead generation. Jessica also served as Program Manager at Girls Who Code, contributing to diversity initiatives and team management, and held product management positions at Smule, Couchbase, and Sencha, with a strong emphasis on data-driven product development and marketing. Jessica's career began at Adobe as a Software Quality Engineer, contributing to high-stakes projects for major mobile companies. Jessica holds a B.S. in Computer Science from Carnegie Mellon University.
This person is not in any teams
This person is not in any offices
Help Scout
7 followers
Help Scout is a better way to talk with your customers. Our mission is to empower businesses with tools that serve people in the most human, helpful way. Manage all your customer conversations in one powerful platform that feels just like your inbox. Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 12,000+ customers in over 140 countries, including Mixmax, Spikeball, Affirm, honey, COMPASS, and more.