Help Scout
Katie Cross is an experienced administrative and program management professional with a strong background in supporting executives and managing complex operational tasks. Currently serving as an Administrative Business Partner at Help Scout, Katie provides comprehensive assistance to the CEO and COO, adeptly handling confidential information and project management. Previously, as a Business Operations Program Manager at Socure, Katie successfully implemented a SaaS management platform that streamlined over 170 applications, achieving significant cost savings. A former Program Manager at Procore Technologies, Katie managed cross-functional finance programs and conducted audits, while earlier roles included coordinating recruitment efforts at Atlassian and supporting academic programs at The University of Texas at Austin. Katie holds a Bachelor’s Degree in Communication and Media Studies from Louisiana State University.
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Help Scout
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Help Scout is a better way to talk with your customers. Our mission is to empower businesses with tools that serve people in the most human, helpful way. Manage all your customer conversations in one powerful platform that feels just like your inbox. Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 12,000+ customers in over 140 countries, including Mixmax, Spikeball, Affirm, honey, COMPASS, and more.