Faizaan Shaikh

Faizaan Shaikh is an experienced technical support professional with a background spanning over nine years in various roles within software and technical support industries. Currently serving as a Technical Support Engineer - II at Helpshift since October 2022, Faizaan previously held the position of Tech Lead QC RD Advanced Support Engineer at NICE Nexidia and NICE Ltd from December 2021 to October 2022. Faizaan's extensive experience at BMC Software from 2014 to 2021 includes roles as Analyst and Associate Technical Support Analyst, focusing on Windows server systems, database management, and providing support for both on-premises and cloud clients. Faizaan holds a Bachelor of Engineering degree in Information Technology from Sinhgad Academy of Engineering, completed in 2014.