Laure Billo-Joyet

Laure Billo-Joyet is an accomplished professional in customer experience and quality management, currently serving as a Customer Experience Manager at Helvetia Assurances Suisse since February 2023. Prior to this role, Laure gained extensive experience at Sympany, where responsibilities included Qualitätsmanagerin Kundenbetreuung and Junior Qualitätsmanagerin from February 2018 to January 2023. Early career milestones include a Trainee Marketing position at VERTIKOM Switzerland and a Praktikum in Development, IT & HR at The PIQ Group. Laure's education includes a Certificate of Advanced Studies in Customer Experience Management from ZHAW Zurich University of Applied Sciences and a Bachelor of Science in International Hospitality Management from EHL. Multilingual skills in German, French, English, and Italian complement a diverse background in various sectors, including marketing, public relations, and hospitality.