Ahlam Rizk

Ahlam Rizk has extensive experience in workforce management and contact center operations within the healthcare sector. Currently, Ahlam serves as the Manager of Contact Center Support Systems at Henry Ford Health, where responsibilities include analyzing forecasting and scheduling performance and implementing strategies to optimize staffing. Previous roles at Henry Ford Health include Access Technology roles and Workforce Management Analyst, focusing on operational excellence and resource coverage. Ahlam also has leadership experience as a Workforce Optimization Manager at Meridian, enhancing organizational processes and improving customer service. Ahlam holds a Bachelor's degree from the University of Michigan and is currently pursuing a Master's of Science in Technology Management at Davenport University.