AK

Aleksander Kocot

Director Of Customer Service Operations at Henry Meds

Aleksander Kocot has a diverse work experience spanning over several industries. Aleksander currently serves as a Board Member at Hermes Health Sp. z o.o. since 2023. Previously, they held the role of Director of Customer Service Operations at Henry Meds from 2022 to the present. In this role, they successfully built a Remote Customer Service Hub and oversaw daily operations, implemented business strategies, managed financial operations, and collaborated with cross-functional teams. Prior to that, they worked at AT&T as a Customer Service Manager from 2021 to 2022, supervising the CS team's performance. Aleksander also has experience as a General Manager, Sr. Customer Experience Supervisor, and Customer Experience Supervisor at different companies such as Honeywell. Earlier in their career, they worked as a Coordination Services Team Leader at PwC Service Delivery Center and as a Cluster Lead for English Technical Support BMW Project at Capgemini. Aleksander also held positions as a Legal Executive/Office Manager at ROSTRA Solicitors and as an Assistant Manager at Portobello Hotel in Dublin, Ireland. Aleksander started their professional journey as a Sales Manager at POLOR Ltd. in 2006.

Aleksander Kocot completed their education at Dublin Business School from 2011 to 2015. Aleksander obtained a Master of Business Administration (M.B.A.) with a focus on International Business, Trade, and Tax Law, as well as a Bachelor's Degree in Business, Management, Marketing, and Related Support Services.

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Timeline

  • Director Of Customer Service Operations

    June, 2022 - present