Pandu Putra Alam

Pandu Putra Alam is an experienced professional with a robust background in operations, service excellence, and business planning, currently serving as the Service Excellence Strategy Head at Gojek since April 2021. In this role, Pandu leads efforts to enhance process alignment and improvement across various product and platform teams while managing customer satisfaction metrics. Prior to Gojek, Pandu held multiple leadership positions at Citi from 2008 to 2021, including VP roles in Operations & Technology business planning and specialized product operations. Pandu's career began at Bank ICB Bumiputera, focusing on remittance and trade finance. Academic credentials include a Master's degree in Business Administration from the University of Indonesia and an MBA from Grenoble IAE, alongside a Bachelor's degree in Banking and Finance from STIE Perbanas Kuningan.