Nicola Bound

Nicola Bound has extensive experience in operations and customer service management, currently serving as Senior Operations & Service Manager at Henry Schein since October 2017, after previously holding the position of Senior Customer Experience Manager within the same company. Prior to this, Nicola worked at West Corporation as Operations & Quality Director for the EMEA region from December 2016 to August 2017. Nicola's career also includes significant roles at InterCall Careers Europe as Senior Operations Manager for Client Support EMEA and Senior Operations Manager from May 2011 to December 2016, as well as experience at Virgin Mobile as Service Delivery Manager from 2008 to May 2011. Earlier positions include Service Desk & Customer Services Manager at North Bristol NHS Trust in 2007-2008 and Customer Services Manager at Coleman UK from 1998 to 2006.