Ferouzah Samuels

Ferouzah Samuels has extensive experience in customer service, currently working at Hepstar since September 2014. Key responsibilities include managing inbound and outbound calls, advising clients on product suitability, addressing customer queries and complaints, and performing queue management and administrative tasks. Additionally, Ferouzah has experience in Human Resources, focusing on employee induction, training, adherence to key performance indicators, and driving internal communication. Prior to Hepstar, Ferouzah worked as a Receptionist and Intern at Travelstart from 2011 to 2014.