Carlos Pereira is an experienced IT professional currently serving as Technical Manager at Hepta Tecnologia e Informática since March 2015, previously holding the position of Technical Support Manager overseeing a team of analysts. Extensive expertise includes managing Linux and Windows servers, virtualization with VMware, and implementing network solutions. Carlos has also contributed significantly to IT governance by applying methodologies such as COBIT and ITIL. Prior experience at CNC included infrastructure analysis, user support, and security management, alongside active involvement in process modeling and IT governance initiatives. Carlos holds multiple degrees, including a specialization in Computer Networks with an emphasis on security and a degree in Information Security.