Jacob Woo

Jacob Woo is an experienced IT professional currently serving as a Technical Services Analyst and previously as a Business Systems Analyst at Herbert Smith Freehills since October 2017. Responsibilities include supporting critical business applications, providing Level 2 technical support, and participating in various IT projects. Prior to this role, Jacob worked as an IT Support Analyst where tasks involved logging IT tickets, resolving issues, and maintaining hardware and software. Jacob's background also includes positions as a Field Services Technician at Modis Australia and Group IT Support Officer at Mineral Resources Limited, with initial experience as a Customer Support/Helpdesk Officer at Webarena, where training clients and converting requests into sales opportunities were key duties.