Silvia Arfouillere

Silvia Arfouillere is an experienced professional with a strong background in customer service and project management. Since November 2017, Silvia has been serving as the Manager of Service Applications at Hermes Germany GmbH, where responsibilities include managing the Customer Service IT landscape and digitalizing customer interactions. Prior to this role, Silvia held various positions at Hermes Europe GmbH, including Project Manager for Customer Service and Knowledge Manager for Customer Service. Additionally, experience at HELLA involved corporate strategy and planning. Silvia also worked as a consultant at EAC- Euro Asia Consulting in Shanghai and has held several internships in management consulting and marketing. Academic qualifications include a Master's degree in International, Cultural and Business Studies from Universität Passau and further studies at Kunming Normal University and SOAS University of London.