Keano Natus

Keano Natus is a skilled IT professional with extensive experience in technical support and system administration. Currently employed as a Wholesale Helpdesk Agent – Tier 2 at Herotel since May 2023, Keano specializes in providing support through various communication channels and resolving issues per specified Service Level Agreements. Prior roles include First Line Support at Baseline IT, where responsibilities encompassed remote support, after-hours assistance, and infrastructure installation, as well as System Administrator at the University of Cape Town, focusing on web content coordination. Keano's earlier experience includes a position as a Network Support Engineer at Sonic Telecoms, emphasizing customer service and ticketing system management, along with an IT Internship at Lufthansa InTouch, involving desktop support and network switch configuration. Keano holds educational qualifications from I Student Academy.