Gerbeth Galang

Gerbeth Galang - Yap is an experienced virtual assistant with a strong background in customer service and quality assurance. At Virtual Staffing Careers since February 2022, Gerbeth has optimized client workflows through expertise in data entry, appointment setting, email management, and customer support, utilizing essential tools such as MS Office and Adobe. Previously, Gerbeth served as a Quality Assurance Analyst at Amazon, monitoring and evaluating employee interactions to ensure compliance with policies and regulations. Gerbeth's customer service experience includes roles at Amazon and ePerformax Contact Centers & BPO, effectively addressing inquiries and enhancing customer satisfaction. Early career experience includes appointment coordination at Teleperformance, showcasing skills in lead generation and relationship building. Gerbeth holds an undergraduate degree in Hotel, Motel, and Restaurant Management from Leyte Normal University.