Lori Burrell

Lori Burrell has a diverse work experience spanning over two decades. Lori was the Director of Ticketing Operations at Herschend Family Entertainment from August 2023, and prior to that, they worked as a Business Owner, Freelance Author, and Publisher since January 2016. In their role as a small business owner, they managed various aspects of the publishing business, including creatives, editing, marketing, translations, contracts, and financial management.

From April 2013 to June 2020, Lori worked at Hyatt Hotels Corporation as a Senior Program Manager, where they led a team responsible for training, installing, and upgrading property systems globally. Lori successfully managed complex deployment projects and implemented process and operational improvements at Hyatt hotels worldwide.

Before Hyatt, Lori held the position of Director of Global Technology Support at TRAVELCLICK from an unspecified date in 2010 until 2013. In this role, they led a support organization comprising over 200 technical experts located in multiple global locations.

Lori also gained valuable experience at CSC, where they held multiple roles. Lori served as a Senior Service Delivery and Product Manager from 2007 to 2010, managing a team of IT professionals to deliver services for Global Hyatt in various fields, including data networking, application development, help desk, call center management, and more. Prior to that, they were a Senior Manager of Customer Support Services, overseeing the team responsible for providing end-user support to Global Hyatt hotels worldwide. Additionally, Lori held the positions of Supervisor/Workflow Manager/Technical Trainer and Senior Analyst/Technical Subject Matter Expert at CSC.

Overall, Lori Burrell's work experience showcases their leadership skills and expertise in various industries, including entertainment, publishing, hospitality, and technology support.

Lori Burrell obtained a BS degree in Communication, Public Relations, and Psychology from Illinois State University. Lori also holds a certification in ITIL from ITIL Certified institution, although the specific month and year of their certification are not provided.