Amy Matthews is a seasoned professional in member and employee experience consulting, currently serving as a Member Experience Consultant at HESTA since February 2020. With deep expertise in the Qualtrics platform, Amy leads the design and execution of Member Experience programs that embed principles such as segmentation and closed-loop feedback. Previous roles span recruitment consulting and HR project management, including significant contributions to employee experience frameworks and data analysis for organizations like Beyond Blue and NHS Property Services Ltd. Amy holds a Graduate Diploma in Applied Data Science and a Bachelor of Management in Human Resources Management, demonstrating a strong foundation in both data-driven insights and human resource practices.
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