IT Specialist

Job Title: IT Specialist– Operations

Experience Level: Mid-level

Location: Wanaque, New Jersey

Duties and Responsibilities:

• Technical Support
  • Provide end-user support for hardware, software, and network issues; troubleshoot and resolve technical problems efficiently.
  • Incorporate Tier-2 level technical support for employees, including troubleshooting laptops, printers, MS365, SaaS platform subscriptions, and phone systems.
  • Coordinate with IT Services provider to escalate and resolve complex technical and enterprise issues.
• System Management
  • Manage and maintain servers, workstations, and network infrastructure, including routine updates, patches, and backups.
  • Manage user accounts, permissions, and access controls across internal systems and SaaS platforms.
  • Oversee hardware inventory, including laptops, peripherals, and network equipment.
• Network Management
  • Monitor and maintain local and wide-area networks (LAN/WAN), ensuring optimal performance and security.
• Security & Cybersecurity
  • Implement and enforce security measures, such as endpoint protection, VPNs, and secure data handling policies.
  • Monitor for potential security risks and coordinate responses with the outsourced IT provider.
• Equipment Setup
  • Install, configure, and maintain hardware such as computers, printers, and telecommunication systems.
• Vendor Coordination
  • Liaise with the outsourced IT provider to manage system updates, upgrades, and maintenance schedules.
  • Evaluate and recommend new tools or solutions to improve IT operations.
• Documentation
  • Maintain accurate records of IT assets, configurations, and system changes.
• Training
  • Conduct periodic training for employees on cybersecurity best practices, including phishing prevention and secure file sharing.

Requirements and Qualifications:

• Minimum of 4+ years in an IT support, system administration, or related technical role with emphasis on contractual compliance.

• Strong troubleshooting, analytical, and communication skills; ability to prioritize and manage multiple tasks effectively.

• Proficient in Microsoft Windows and Office Suite, networking protocols (TCP/IP, DNS, DHCP), and IT support tools. Familiarity with cybersecurity principles is a plus.

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are preferred but not required.

Performance Behaviors

• Proactive Problem Solving: Anticipates challenges and addresses them with solutions that align with customer and business objectives.
• Accountability and Ownership: Takes full responsibility for personal tasks and projects, ensuring they are completed with accuracy and on time.
• Adaptability and Growth: Seeks opportunities for improvement and adjusts approaches based on feedback or changing circumstances.
• Collaborative Engagement: Works effectively with colleagues across departments, contributing to a culture of teamwork and shared success.
• Customer Advocacy: Champions customer satisfaction by delivering consistent, positive interactions that reflect the company’s values and goals.