Lorna Cosgrove

Lorna Cosgrove has extensive experience in customer service and management roles, working in various industries such as marine tourism, ferry services, and industrial sectors. Currently serving as a Customer Experience Manager at Hettich Group, Lorna has previously held positions such as Customer Service Manager at Häfele New Zealand and Customer Service Specialist at Fullers360. Prior to that, Lorna worked at SeaCat Scotland as a Customer Service Specialist and Duty Manager. With their background in leading teams, managing customer relationships, and ensuring quality service delivery, Lorna brings a wealth of expertise to their roles.