HFIS group
Emma Louka has extensive experience in the legal and customer service sectors, currently serving as the Resolution and Customer Engagement Team Leader at Hamilton Fraser since April 2017. Prior roles at Hamilton Fraser include Adjudication Team Leader and Property Redress Team Leader. Previously, Emma worked at my|deposits from February 2011 to April 2017, holding positions as Adjudicator, Disputes Case Handler, and Customer Service Account Handler. Emma's educational background includes a Bachelor of Laws (LLB) from the University of Hertfordshire and a CILEx Level 6 in Landlord and Tenant Law from CILEX Law School.
HFIS group
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The HFIS group started as a niche insurance broker focused on the private rented and aesthetic sectors in 1996. Over the years, we have grown to include government authorised schemes and targeted acquisitions, extending our roots through partnerships with trade bodies and regulatory organisations.