Sam Brace

Sam Brace is an accomplished professional in customer education and enablement with extensive experience across multiple companies. Currently serving as the Director of Customer Education & Enablement at HG Insights, Sam develops strategies to enhance user adoption of self-service capabilities while managing logistics for virtual training. Previously, Sam held the position of Senior Education Program Lead at Shopify, leading a team to create educational content and streamline operational processes. Sam's background includes roles as Senior Director of Customer Education and Community at Cloudinary, where responsibilities included optimizing customer experiences and overseeing all education-related initiatives. With a solid foundation in public relations and communications, Sam's educational credentials include a Master's degree in Communication & Leadership Studies from Gonzaga University and a Bachelor's degree in Journalism from the University of Arizona.