Richard Tardif

Richard Tardif is an experienced professional in customer experience and operations management, currently serving as the Directeur Expérience clients at HGrégoire since April 2021. Prior roles include Directeur satisfaction à la clientèle at BMW West Island and Directeur des opérations et service à la clientèle at Hôtel Gouverneur, where Richard oversaw multiple aspects of hotel management, focusing on team dynamics, financial performance, and customer satisfaction. Richard has a diverse background, having managed customer service and operations in various sectors, including hospitality and travel, with a proven track record of implementing effective procedures and increasing business revenue. Richard holds multiple certifications in hospitality and food safety management, alongside extensive education in tourism and technology.