Jens Ilschner

Jens Ilschner has extensive work experience in product management, customer success, and operations. Jens is currently the VP of Product Management at HICX, where they focus on defining and implementing data-driven customer success metrics for global enterprises. Jens also recruits and onboards teams, develops knowledge transfer processes, and improves SLAs, NPS, and CSAT scores. Additionally, Jens builds and manages support and operations teams and offshores technical functions.

Before HICX, Jens worked at SIMENO as the Head of Product Management & Business Development China. Jens was responsible for the product offerings and worked on building an inventory of standard product functions, defining enhancement intake processes, and scaling the implementation process. Jens was also part of the acquisition and transition team.

Prior to SIMENO, Jens founded and owned WAVEone Consulting, specializing in eProcurement processes, systems, and data management. Jens worked as a project lead at ABB, designing and implementing a new procurement system based on Simeno SmartBuy.

Jens also has experience as an eProcurement specialist and co-founder at Koch BNC Inc., as a freelance consultant and project manager, and as a consultant at Lodestone Management Consultants. Jens began their career as a graduate student at Daimler AG.

Overall, Jens has a diverse background in various roles related to procurement, product management, and business development, with a focus on implementing and improving processes and systems.

Jens Ilschner completed their education in several institutions and fields of study. In 1998, they began their studies at the University of Stuttgart, where they obtained a Master's degree in Business Administration & Technical Management in 2006. Afterward, in 2013, they obtained a certification in IT Service Management from the ITIL Foundation Certification Training Level.

In 2014, Jens enrolled at the University of St.Gallen, where they pursued an Executive MBE degree in Business Engineering/Transformation. Jens completed this program in 2016. Additionally, in the same year, they attended the Santa Clara University Leavey School of Business and achieved an Executive Master of Business Engineering Advanced Management Program certification, specializing in Business Engineering.

During 2015, Jens also had the opportunity to attend Shanghai Jiao Tong University as a Shanghai Management Explorer at Antai College of Economics & Management. This experience allowed him to gain valuable knowledge and experience in Chinese Cultural and Business Management.

In summary, Jens Ilschner's education history includes a Master's degree in Business Administration & Technical Management from the University of Stuttgart, various executive programs, including an Executive MBE from the University of St.Gallen, an Advanced Management Program certificate from the Santa Clara University Leavey School of Business, and a special experience at Shanghai Jiao Tong University.