Germaine H.

Germaine H. has an extensive work experience in various roles and industries. Since 2021, Germaine has been working as a Telematics Operations Manager at High Definition Vehicle Insurance, where they are responsible for creating and implementing the telematics vehicle strategy. Prior to this, Germaine worked as a Technical Support Manager at Omnitracs from 2019 to 2021. Before that, they served as a Manager Technical Support Services at Samsung Electronics America from 2014 to 2019, where they managed a team of support engineers and led operational projects.

From 2013 to 2014, Germaine held the position of Manager of Application Architecture at the University of Texas at Arlington. In this role, they implemented new technology solutions and ensured the timely delivery of services to the university. From 2009 to 2013, Germaine worked as a Lead Technical Analyst at Research In Motion, where they trained and mentored analysts and served as an escalation point for critical projects.

Prior to that, from 2005 to 2009, Germaine worked as an IT Infrastructure Manager at DIAB Inc, and from 2003 to 2005, they worked as a TSR at Sprint, providing technical support to retail stores. Starting their career, Germaine was a Pre-sales Engineer at Hewlett Packard from 2000 to 2002, providing technical support for servers and software.

Overall, Germaine H. has a diverse background and a strong track record in technical support, management, and implementing technology solutions.

Germaine H. completed a Bachelor's degree in Computer Science from Tennessee State University, where they studied from 1994 to 2000. Following that, they pursued a Graduate Degree in Computer and Information Systems Security/Information Assurance Management at Keller Graduate School of Management of DeVry University. Germaine's time at Keller Graduate School was from 2010 to 2012.

In addition to their formal education, Germaine has obtained several certifications. These include IoT Foundations: Device Management, Learning Microsoft Dynamics 365: The Basics, Inventory Management Foundations, Outsourcing Fundamentals, API Testing Foundations, HTTP Essential Training, Learning REST APIs, and Programming Foundations: APIs and Web Services. Germaine acquired these certifications between 2020 and 2021.

Germaine also holds certifications in Become a Technical Program Manager and Decision-Making Strategies, obtained in 2018. Furthermore, Germaine has an ITIL Foundation v3 certification, although the institution and specific obtained month and year are not provided in the given information.