Chezmeen I.

Chezmeen I. is a Senior IT Customer Support Specialist at Higher Logic, where responsibilities include creating internal documentation, providing onboarding training, and collaborating with upper management to enhance customer satisfaction. Previous experience includes solving over 30 tickets weekly as an IT Customer Support Specialist and conducting training sessions at Higher Logic, as well as serving as an IT Support Specialist Intern at Sure Secure Solutions, where technology research and documentation were key tasks. Additional roles include Communications Specialist at General Dynamics Information Technology and Help Desk Member at James Madison University, which involved customer service and organizational communication. Chezmeen I. holds a Bachelor's degree in Organizational Communication and a minor in Computer Information Systems from James Madison University.