Gerald Demers

Gerald Demers is a seasoned Solutions Consultant and Business Analyst with extensive experience in Salesforce and related technologies. Currently working at HigherEchelon, Inc. since November 2023, Gerald also serves as a Salesforce Certified Solutions Consultant and Trailhead Four Star Ranger at Trailhead by Salesforce since March 2019, having achieved multiple Salesforce certifications. Previous roles include Solutions Consultant and Business Analyst at Salesforce and Traction on Demand, focusing on Service Cloud and Field Service implementations, leveraging 25 years of service and support experience. Earlier career highlights include project management at MapleStar Real Estate and technical account management at SAP Americas, demonstrating a strong commitment to customer satisfaction and successful project outcomes. Gerald holds a diploma in Graphic Design from MacEwan University and continues to pursue ongoing education and certifications within the Salesforce ecosystem.