HigherEchelon, Inc.
Gerald Demers is a seasoned Solutions Consultant and Business Analyst with extensive experience in Salesforce and related technologies. Currently working at HigherEchelon, Inc. since November 2023, Gerald also serves as a Salesforce Certified Solutions Consultant and Trailhead Four Star Ranger at Trailhead by Salesforce since March 2019, having achieved multiple Salesforce certifications. Previous roles include Solutions Consultant and Business Analyst at Salesforce and Traction on Demand, focusing on Service Cloud and Field Service implementations, leveraging 25 years of service and support experience. Earlier career highlights include project management at MapleStar Real Estate and technical account management at SAP Americas, demonstrating a strong commitment to customer satisfaction and successful project outcomes. Gerald holds a diploma in Graphic Design from MacEwan University and continues to pursue ongoing education and certifications within the Salesforce ecosystem.
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HigherEchelon, Inc.
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HigherEchelon, Inc. (H.E.) is a service-disabled veteran owned, human and organizational performance consulting firm that works with both public and private sector clients to enhance performance. We work at the intersection of leadership and technology to help organizations overcome their challenges and achieve their highest level of potential by optimizing the output of people, processes, and technology. Offerings Human Capital Services: HigherEchelon’s Human Capital Services practice focuses on the human dimension of performance as well as organizational culture and procedural excellence. We believe that combining resilient and adaptive leaders with a positive culture and efficient processes breeds long-term, sustainable growth. Technical Services: From the development of missile systems to gaming software, HigherEchelon’s technical services reach a wide breadth of program requirements. HE is involved with the entire life cycle of several programs with services including original development, virtual training, and full-implementation program management. Additionally, HigherEchelon provides highly specialized technical engineering and project management expertise on a variety of classified defense programs. Salesforce Consulting: HigherEchelon, Inc. (HE) is a seasoned, experienced developer and implementer of Salesforce, the world’s #1 customer relationship management (CRM) Cloud-based solution. Our Salesforce practice is a Registered Consulting Partner with a customer rating of 9.81 out of 10. HigherEchelon's strategic and industry specific understanding of Salesforce implementation and customization allows clients to unleash the full potential of Salesforce. CMMI Level 3 | ISO9001:2015