Highland Homes
Ramiro Morfin is a skilled IT professional with extensive experience in technical support and analytics. Currently serving as a Regional Tech Analyst at Highland Homes since October 2023, Ramiro previously worked as a Service Desk Analyst II at Apex Systems, providing first-level support and managing over 300 tickets monthly. Previous roles include Senior Technical Support Engineer at Genesys, Desktop Support Engineer at TopBox Solutions, and Enterprise Technical Support Analyst at NTT DATA Services, where Ramiro successfully managed an average of 500 tickets per month. With a Bachelor’s degree in Information Technology from Westwood College - Denver North and a strong background in customer service, Ramiro has developed a well-rounded skill set in troubleshooting, incident management, and technical analysis across diverse environments.
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