Troy Martin

Troy Martin is a seasoned professional in customer care and operations management, currently serving as the Director of Customer Care at Highline since February 2023. Prior experience includes roles at Electrolux as an Area Manager for Workforce Operations and Forecasting & Scheduling Manager from February 2015 to March 2023, and a Senior Project, Process, Facilities Manager at WOW! Internet, Cable & Phone from June 2008 to February 2015, where significant projects included the integration of customer care centers and enhancements in customer service processes. Troy Martin's tenure at Knology spans from October 1998 to June 2008, where roles included Contact Center Operations and Customer Care Manager, achieving recognition as Innovator of the Year and securing the Presidents Club Award multiple times. Troy Martin holds a BBA in Marketing from Augusta State University, earned between 1992 and 1999.