Marlo Gudauskas

Marlo Gudauskas is an experienced Customer Support Manager at Highnote since October 2021, focusing on enhancing customer satisfaction and support initiatives. Prior to this role, Marlo worked at Venmo from June 2015 to October 2021, where responsibilities included serving as a Technical Program Manager and Customer Support Lead. In these positions, Marlo successfully led a team of nine Purchase Support agents, provided training support at outsourced partners, collaborated with various departments to solve operational challenges, managed areas related to Payouts issues with Braintree, and maintained critical systems for bug tracking and team onboarding.