Caroline Sanderson

Caroline Sanderson is an experienced professional with a strong background in customer strategy, communications planning, and management. Currently serving as the Head of Customer Strategy and Communications Planning and Management at National Highways since September 2017, Caroline also leads Strategy and Planning Programme Management. Prior experience includes roles at SBC Systems UK from 2012 to 2014, where responsibilities involved capability development, skills gap analysis, recruitment, process definition, and ensuring ISO27001 compliance. Caroline developed and implemented information security management processes for ISO27001 certification at SBC UK. Earlier in her career, Caroline worked at Accenture from 1987 to 2009, focusing on operations management and public service management consulting. Caroline holds a Bachelor of Science (BSc) degree in Business Administration from the University of Bath, completed in 1987.