David Waite

David Waite is an experienced professional with a strong background in IT service transition and customer management. Currently serving as Service Transition Lead at The Co-operative Bank plc since July 2023, David previously held the role of IT Service Transition Manager at Highways England, where responsibilities included planning and coordinating IT service transitions with minimal disruption. David's career includes multiple positions at Capgemini, progressing to Operational Service Design & Transition Team Lead and Service Operations Manager, showcasing expertise in coaching and managing teams to deliver exceptional customer service. As Regional Development Manager at Let Me Play, David manages nationwide recruitment and training of sports coaches for the National Citizen Service project. Previous roles at Vodafone and Santander Bank involved enhancing customer experiences and branch operations, while early career experience at HFC Bank focused on credit management and customer retention. David holds several qualifications in management and customer service.