Samantha H. is a skilled customer service professional with extensive experience in various roles across multiple companies. Currently serving as a Customer Service Representative at Hiller Plumbing, Heating, Cooling & Electrical since July 2023, Samantha previously worked as a Claims Coordinator at Lucent Health and excelled as a Learning and Development Specialist at Houzz from September 2019 to December 2022. In this role, Samantha independently trained customer support teams, updated training materials, managed employee resources, and collaborated on policy improvements. Earlier positions include Customer Support Specialist and Private Nanny, as well as teaching at The Academy of Harpeth Village and customer service roles at Publix Super Markets. Samantha holds a Bachelor of Science in Psychology from Middle Tennessee State University.
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Hiller Plumbing, Heating, Cooling & Electrical
Hiller provides residential and commercial service and repair throughout Tennessee, Southern Kentucky, Northern Alabama, Southeastern Arkansas, Northeastern Mississippi, Northern Georgia, and Northwest Florida. As the homeowners' premier provider of choice with a 100% Satisfaction Guarantee of “Happy You’ll Be or the Service Is Free!”, Hiller is Tennessee’s largest residential plumbing, heating, air conditioning, and electrical services provider. Hiller, a 12-time honoree to the Inc. 5000 list, employs more than 800 team members, operates over 500 service vehicles across 16 locations, and has responded to over 1.5 million service calls. Launched in 1990 with just $500 and a single employee – 24-year-old Jimmy Hiller, founded his company on tenets that no one else in Middle Tennessee had been offering and are now signatures of the Hiller brand: requiring technicians to wear shoe covers, maintaining clean work areas, providing upfront and flat-rate pricing, and round-the-clock repair services.