Anuja Shukla

Anuja Shukla is an experienced professional currently serving as the National Head of Customer Service at Hilti India since April 2019, where responsibilities include overseeing pan India operations related to order fulfilment, billing, and tech support for both B2B and B2C customers. Prior to this role, Anuja was the Head of Customer Service at Tribeca Developers, managing national operations for HNI customers and implementing advanced processes using Salesforce. Anuja's extensive background in customer service management spans several roles at Emaar MGF Land Ltd., where key responsibilities included inbound customer communication and contact center operations, and earlier positions at Lifestyle International Pvt Ltd. Anuja holds an MBA in CRM and Marketing from Amity University.