Hilti India
Anuja Shukla is an experienced professional currently serving as the National Head of Customer Service at Hilti India since April 2019, where responsibilities include overseeing pan India operations related to order fulfilment, billing, and tech support for both B2B and B2C customers. Prior to this role, Anuja was the Head of Customer Service at Tribeca Developers, managing national operations for HNI customers and implementing advanced processes using Salesforce. Anuja's extensive background in customer service management spans several roles at Emaar MGF Land Ltd., where key responsibilities included inbound customer communication and contact center operations, and earlier positions at Lifestyle International Pvt Ltd. Anuja holds an MBA in CRM and Marketing from Amity University.
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Hilti India
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Hilti is where innovation enhances productivity, safety, and sustainability in the global construction industry and beyond. At Hilti India, we take pride in our 25-plus years of commitment to excellence in the construction industry. Headquartered in Schaan, Liechtenstein, and with facilities in 120 countries, we are dedicated to making construction better with advanced technology, power tools, software, and services. Our unique direct sales model enables us to connect directly with customers and better understand their application needs. Hilti fosters strong customer relationships to create solutions that build a better future. As an organization, we are "Engaged Beyond Business”, contributing to volunteerism and making a positive impact on the individuals and communities we are part of. At the heart of our operations in India is our national headquarters in Gurugram, with a dedicated sales force serving customers nationwide. Complementing this, our advanced manufacturing facility in Navsari, Gujarat, home to Hilti Manufacturing India (HMI), produces top-quality concrete cutting diamond inserts. In Pune, Hilti Technology Solutions India (HTSI) extends our global product development team, driving innovation in mobile apps, internet technologies, and data analytics. Recognized as a Great Place to Work six times consecutively, ranked 16th among mid-sized Indian organizations, and distinguished as a top workplace for women in the construction and infrastructure sector, these accolades reflect the positive and inclusive work environment integral to our success. Our commitment to innovation and customer excellence is matched only by our passion for cultivating high-performing individuals—from the brightest graduates to the most experienced industry professionals. For unique and diverse career opportunities, explore our worldwide vacancies at https://careers.hilti.group/en/jobs/.