Ioannis Xenofontos

Ioannis Xenofontos is an experienced telecommunications professional currently serving as a Telecommunications Administrator at Hilton Grand Vacations since July 2022. In this role, Ioannis functions as a Tier 2/3 support escalation point for telecom service tickets and oversees the administration and maintenance of the CXOne and RingCentral platforms. Previously, Ioannis worked as a Contact Management Systems Lead Analyst, where training and mentoring efforts led to a 46% improvement in team productivity, and as a Contact Management Systems Support member, where hardware and software issues were resolved to minimize downtime for end-users. Additionally, Ioannis founded XF Enterprises LLC, a website development firm, in December 2022, which focuses on aligning company vision and strategic direction with market trends and client needs. Educational background includes studies at Valencia College and Orange Technical College from August 2021 to May 2022.