Bruna Almeida

Bruna Almeida has work experience in various roles and companies. Bruna started their career as a Software Developer Intern at InSystems in 2013 and later joined Sabesp in 2014 for a Software Developer Internship. In 2015, they worked as a Community Manager at Melissa Barth by Gilda, followed by a role as a Social Media Analyst/Community Manager at Dalini Shoes from 2016 to 2018.

In 2018, they joined CloudBeds as a Customer Coach and worked there until 2019.

Most recently, they have been working at HiMama since 2019, starting as a Junior Customer Success Associate (Support) and later transitioning to the role of Customer Success Associate (Support).

Bruna Almeida completed their education in a chronological order, starting with their degree in Analysis and Systems Development at Faculdade de Tecnologia de São Paulo - FATEC-SP from 2012 to 2014. Bruna then pursued a degree in Social Media Communication at Centro Universitário FMU | FIAM-FAAM from 2015 to 2017.

Additionally, Bruna obtained several certifications to enhance their skills. In 2017, they completed the Social Media Advanced certification from Camp Tech Inc. Bruna also attended an English Language Study program in Toronto, Canada, offered by ILSC Education Group, in November 2017. In 2019, they obtained multiple certifications related to customer service, including De-Escalating Intense Situations, Customer Service in the Field, Customer Service: Problem Solving and Troubleshooting, Customer Service: Writing for Social Media, and Listening to Customers, all from LinkedIn.

Furthermore, in 2023, they obtained certifications in Agile Testing and Scrum: The Basics from LinkedIn, as well as a Product Analytics Certification from Pendo.io.