Hinduja Global Solutions
Ankit Manana has extensive experience in workforce management and customer service, currently serving as a Senior MIS Executive in the Global WFM department at HGS - Hinduja Global Solutions since May 2021. Prior to this role, Ankit worked at Teleperformance India from January 2016 to March 2021, progressing from an Executive Work Force Management to a Customer Service Representative. Ankit's earlier experience includes a position as a Call Center Executive at Shakti Pumps (I) Ltd. and a Technical Support Specialist role at Webgility, Inc. Additionally, Ankit's career began at Teleperformance, where roles included Customer Service Representative from July 2010 to February 2012. Ankit holds a Bachelor of Commerce degree from Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalaya.
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Hinduja Global Solutions
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A global leader in business process management (BPM) and optimizing the customer experience lifecycle, Hinduja Global Solutions (HGS) is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 39,578 employees across 60 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals.