Satyam Jain

Satyam Jain currently serves as the Director of Operations at HGS - Hinduja Global Solutions, overseeing large teams managing Voice, Chat, and Back-office operations across various geographies and implementing business transformation projects in the Retail, Tech, and e-commerce sectors. Prior experience at FIS includes roles as Associate Director, where Satyam led a team of over 1000 FTEs, achieving significant improvements in business metrics, and Service Delivery Lead, managing teams across multiple accounts. Satyam's career also features roles in operations management and customer service, with a strong focus on performance enhancement and client relationship management. Educational qualifications include an MBA in Organizational Leadership from Liverpool Business School and an Executive MBA, among other degrees.