Tracy P.

Tracy P. has a diverse work experience spanning over several years. Their most recent role is as the Head of Operations at hipages Group, which they started in December 2021. Prior to that, Tracy worked as the Director at Next Contacts from 2015 until November 2023.

Before their position at Next Contacts, Tracy held the role of General Manager at Whitecoat, where they led the successful creation, development, and management of the healthcare website. Their achievements include the sale of the platform to Commonwealth Bank in 2021 and the development of 6 native healthcare apps. Tracy worked at Whitecoat from June 2013 to June 2021.

Tracy also has experience working as the GM Call Centre Sales at D.E Master Blenders 1753. Tracy was responsible for starting up, developing, and maintaining an outbound sales call centre. Tracy held this role from March 2012 to March 2013.

Additionally, Tracy worked at Allphones, where they held two different roles. As the General Manager Call Centre, Tracy was responsible for the strategic direction and management of the contact centre for sales and customer service. Later, as the Retail Operations Director, Tracy managed a team of area managers, company stores, and training teams. Tracy worked at Allphones from October 2003 to November 2011.

Tracy also has experience working as a Flagship Store Manager at Phones4u and as a National Account Manager Retail at Vodafone Australia.

Their earliest known role is as the General Manager at Winterton Communications, where they worked from January 1994 to January 1999.

Tracy P. completed their Master of Leadership degree in Organizational Leadership from Deakin University from 2020 to 2021. Tracy also obtained various certifications to enhance their skills and broaden their knowledge. These certifications include Introduction to Artificial Intelligence and Introduction to Data Analytics from TAFE NSW in March 2023, and several customer service and communication-related certifications from LinkedIn in February 2023. Tracy P. also achieved several Masters-aligned certifications from Deakin University, including Global citizenship, Adaptive mindsets, Problem solving, Critical thinking, Empowering others, Digital Literacy, Driving Strategic Results, Leading & Developing People, Communication, and Teamwork, all obtained from July 2020 to February 2021. Additionally, they earned a Certificate Membership from the Australian Institute of Company Directors in February 2021.