Property Adjuster, Large Loss

Title: Property Adjuster, Large Loss 

Location: Austin, TX  

Reporting to: Property Lead 

About Hippo: 

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.  

Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.  

About This Role: 

We’re seeking an experienced Property Adjuster, Large Loss to handle complex property claims involving multiple states. You’ll be able to use your expert discernment in handling each case, but you’ll also have a team to rely on in order to help come up with innovative solutions. Hippo is proud to leverage technology to be able to process claims expeditiously, which means little to no travel is required. Day to day, this Property Adjuster will work with customers over the phone to provide excellent customer service and coordinate the inspection process as well as payments for losses.   

About You: 

You are empathetic and dedicated to understanding the needs of our customers, ensuring that their experiences are prioritized. As a critical thinker, you have the ability to recognize irregularities and effectively prevent fraud. You are enthusiastic about working for a company that is focused on disrupting the norm and pushing boundaries. Additionally, you are a people manager who enjoys helping and developing others, fostering their growth and success. Your drive to exceed expectations makes you an overachiever, always striving to deliver exceptional results.

What You’ll Do: 

• Ability to handle highly complex property claims over $100K 
• Construction and Xactimate expert who has the ability to review, revise and provide feedback on highly complex rebuild estimates 
• Makes prompt contact with customers to set expectations, develop an action plan, and perform an initial exposure assessment 
• Investigates claim damages and situation using internal and external resources 
• Determines policy coverage through analyzing investigation data and policy terms 
• Explains coverage to policyholders providing excellent customer service 
• Assign vendors for field work 
• Maintains electronic records that accurately and thoroughly document all file handling activity 
• Determines and negotiates settlement amounts for damages claimed within assigned authority limits, escalating to management if need be or issuing payments accordingly 
• Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process 
• Refers claims as appropriate: Subro, SIU, Litigation, etc. 

Must Haves:  

• Minimum 5 years’ experience handling property claims A
• Advanced level Xactimate experience 
• Texas adjusters license required  
• Strong understanding of claims processes and policy language 
• Property claims expertise 
• Self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction 
• Flexible and willing to do what is needed to get great work done 
• A natural inclination to work within a culture that is fast-paced and dynamic 
• Superb phone skills and quality customer experience 
• Strong communication and negotiation skills 
• Bachelor’s degree preferred 
• Ability to collaborate in the office at least 3 days per week 

Benefits and Perks:  

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with: 

• Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) 
• Equity - This position is eligible for equity compensation 
• Training and Career Growth - Training and internal career growth opportunities  
• Flexible Time Off - You know when and how you should recharge 
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers 
• Hippo Habitat - Downtown Austin, a 5-minute walk from the train station. Snacks and drinks available and catered lunches for onsite employees  

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.  

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.