Barbara Jean Galbraith (Jeannie)

Jeannie Galbraith has a diverse work experience spanning over multiple companies. Their most recent position is as a Senior Manager of Customer Support at Hippo Insurance, a role they have held since December 2020.

Before joining Hippo Insurance, Jeannie spent a significant part of their career at Nationwide. From 2015 to 2019, they worked as a Specialist in Internet Business Consulting, where they were responsible for analyzing and improving business and systems processes. Prior to this role, from 2012 to 2015, they served as a Project Lead, designing and implementing process improvements using Lean Six Sigma methodology. From 2008 to 2012, Jeannie was a Nationwide Direct Retention Supervisor, overseeing retention and sales operations. In addition, they also gained experience as a Claims Call Center Supervisor, managing a team of 18 associates and handling staffing requirements for over 200 associates.

Before joining Nationwide, Jeannie worked at State Farm Insurance as a Claim Processor from 1993 to 1998.

Overall, Jeannie Galbraith has a strong background in customer support, business analysis, process improvement, and team management across multiple insurance companies.

Barbara Jean Galbraith, commonly known as Jeannie, has a Bachelor of Science degree in English Studies with a minor in Business Management from Wayland Baptist University. This degree was obtained at an unspecified time. Jeannie also holds several additional certifications. Barbara Jean (Jeannie) obtained a General Lines Agent - Property and Casualty certification from the Texas Department of Insurance in July 2019. In August 2002, they obtained an AIC (Associate in Claims) certification from the Chartered Property Casualty Underwriters (CPCU) Society. It is not specified when or from where they obtained their Lean Six Sigma Green Belt (ICGB) certification.