Charles Reyna

Charles Reyna has a diverse work experience in the insurance industry spanning over several years.

Their most recent position is as a Customer Operations and Consumer Protection Specialist at the Texas Department of Insurance, where they analyze complaints against insurance entities and ensures compliance with state statutes.

Prior to this, Charles worked at Hippo Insurance, first as a Cross-Functional Team Lead and Sales & Support Trainer, training new hires in sales and customer support roles, and acting as a resource for underwriting questions and escalations. Later, they transitioned to a new division as a Senior Agency Sales Specialist, working with over 30 A-rated carriers for personal lines products.

Charles also gained experience at First Connect Insurance Services as a Support Specialist, providing customer and agent support, and at the Texas Windstorm Insurance Association as an Insurance Underwriter, where they underwrote new business and gained extensive experience in evaluating risk, particularly in roofs.

Charles also worked at Superior Access Insurance Services as a Personal Lines Underwriter, reviewing applications for insurance coverage and assisting agents with questions.

Earlier in their career, they worked at Progressive Insurance as a Senior Sales Representative, handling multiple roles in sales, service, and assistance. Finally, Charles served as an Underwriting Manager at America's Low Cost Insurance Agencies, developing and implementing underwriting guidelines and leading a team of underwriters.

Charles Reyna attended Austin Community College from 1996 to 1999, where they studied Business Administration and Management with a general focus.