Omar Youssef

Omar Youssef is a seasoned Service Delivery Manager at Hitachi Vantara, with experience since August 2011 managing technical and incident operations for the HDS team on the Nomura Investment Bank IAAS contract. Omar leads initiatives in Change, Incident, and Problem Management, focusing on service improvement. Prior to this role, Omar served as a Technical Support Analyst at Aon Hewitt from February 2008 to February 2011, where responsibilities included providing front-line technical support, achieving significant cost savings by optimizing the hardware supply chain, and supporting a diverse range of users both locally and remotely. Omar holds a Bachelor's degree in Business Information Technology from Kingston University, earned between 2004 and 2007.