Daniel Mauro

Daniel Mauro has a diverse work experience across various industries. Daniel worked as a Customer Support Specialist at Hive since November 2022, where they provided exemplary customer support and assisted merchants in navigating and resolving complex operational and technical challenges. Daniel also specialized in implementing scalable processes that fostered company growth and promoted merchant retention. Prior to Hive, Daniel worked at Gorillas from November 2021 to November 2022, where they served as a Human Resources Assistant, managing employee attendance records and facilitating effective communication with employees. Daniel also worked as a Customer Service Agent at Gorillas, serving as the primary point of contact for customers and handling diverse inquiries with professionalism and efficiency. Before joining Gorillas, Daniel gained experience as a Server at Bar Buca from August 2019 to June 2021 and at Pukka from December 2016 to December 2019. In these roles, they worked in collaboration with kitchen personnel to ensure prompt food delivery and established a loyal clientele base by delivering exceptional customer service. Additionally, Daniel has experience in sales, having worked as a Designated Sales Associate and Sales Associate at Holt Renfrew from November 2013 to January 2016, as well as a Sales Associate at COS from May 2013 to November 2013, and at Gucci from May 2012 to April 2013. In these roles, they developed personal clientele bases, maintained high levels of attention to detail regarding merchandising standards, and consistently achieved or surpassed sales goals.

Daniel Mauro attended St. Marguerite d'Youville Secondary School from 2004 to 2008. Daniel then pursued their Bachelor of Arts degree in Sociology at the University of Toronto from 2008 to 2012. Recently, in 2020 and 2021, Daniel completed a Law Clerk diploma program at Humber College.