Ricardo Rivera

Ricardo Rivera is a seasoned professional in IT support and administration, currently serving as a Professional Google Workspace Administrator at HiView Solutions since March 2021. Previously, Ricardo held roles at HostPapa as an Email Deployment Specialist, managing mail deployments and troubleshooting email-related issues. At TELUS International Central America, Ricardo advanced from a Technical Support Specialist to Operations Analyst II and Subject Matter Expert in G Suite, providing Tier 3 support and managing enterprise-level escalations. Early in career at Dell, Ricardo contributed as a Sales Subject Matter Expert and Help Desk Technician, consistently exceeding performance goals and customer satisfaction ratings.