James Mason

James Mason is a Compliance Caseworker at HM Revenue & Customs, where investigatory skills and analytical abilities are employed to ensure tax compliance. Prior experience includes serving as a Complaints Adviser at Monzo Bank, handling complex complaints and supporting internal feedback processes. Mason also worked as a Review Officer for the Police Investigations & Review Commissioner, preparing concise reports on police complaint handling, and as a Conflicts Officer at Ashurst, where legal and commercial conflicts of interest were analyzed. Previous roles at Santander UK involved various positions in Business Banking, including complaints investigation and customer service, complemented by early experience in customer service at O2, the Student Loans Company, and Lloyds Banking Group. James Mason holds a Master of Laws in Human Rights Law and a Bachelor of Arts in Law, alongside a Foundation degree in Music.