Johanna Viklund

Johanna Viklund is an accomplished professional in workforce management, currently serving as Global WFM Manager at H&M Group since November 2022. Previously, Johanna held roles such as Workforce Manager Customer Experience at Jimdo, Head of WFM Spain at Teleperformance, and Director Workforce Management EMEA at BCD Travel. With extensive experience overseeing workforce strategies and resource planning for organizations across multiple countries, Johanna has consistently improved operational efficiency and customer service outcomes. Educational credentials include a Master's in Project Management from KTH Royal Institute of Technology and a Master's in Business Administration from Södertörn University, complemented by earlier studies at Universidad de Chile.