Luis Ramos is an experienced IT professional currently serving as an IT User Support Specialist at Hogan Lovells since June 2022, where responsibilities include resolving technical issues, supporting hardware and software, and maintaining desktop security. Previous roles involve positions such as Information Technology Analyst at Forestdale, Inc., and CUNY Tech Support Associate at NYC DOE, where Luis managed technical support teams and upgraded computer systems. Other experience includes digital marketing and project administration, complemented by a strong educational background with a Bachelor's degree from Baruch College and an Associate's degree from LaGuardia Community College.